Frequently Asked Questions
Everything you need to know about our curated eyewear collections.
How do I know if a frame will fit my face?
We provide detailed measurements (lens width, bridge width, and temple length) for every frame. Additionally, our virtual try-on tool and style guides help you select the perfect shape for your face structure.
Can I order prescription lenses online?
Yes, you can upload a copy of your valid prescription during checkout. Our master technicians will then custom-craft your lenses using premium materials and coatings.
What is your return policy on designer eyewear?
We offer a 14-day return window for all non-prescription frames in their original, unworn condition. Please note that custom-made prescription lenses are non-refundable.
Do you ship internationally?
Seen Opticians ships to over 50 countries worldwide. Shipping costs and delivery times vary by location and are calculated at the final stage of checkout.
How should I care for my new glasses?
Always store your glasses in their protective case when not in use. Clean them daily using the provided microfiber cloth and a specialized lens cleaning spray to avoid scratches.
Are your products authentic?
Absolutely. We are authorized retailers for every brand we carry. Each pair of glasses comes with the original manufacturer's packaging, case, and certificate of authenticity where applicable.